| FORMATION |
| Tamil
Nadu Government has decided to issue a "CITIZEN'S CHARTER"
in order to make its functions transparent, responsible and friendly.
The government has issued orders directing the local bodies to frame
such CITIZEN'S CHARTERS defining clear and basic principles. Tambaram
Municipal Council is immensely pleased to present this CITIZEN'S
CHARTER to the people of this town. |
| AIMS OF THE CHARTER |
| |
TO render
expeditious and Quality service. |
| |
Fixing time
schedule for rendering Civic Services. |
| |
TO improve
the transparency and efficiency of administration. |
| FOR EFFICIENT ADMINISTRATION |
| |
REPORT
ON THE PUBLIC SERVICE OF THE MUNICIPALITY |
| |
Streamlining
the local administration for the welfare of the people. |
| |
The municipal
council will adopt the following guidelines for implementing its
specified objective of civil services. |
| |
i) |
Charging for
its functions honestly and justify. |
| |
ii) |
Special attention
will be bestowed in executing the works and in performing the services. |
| |
iii) |
Maintenance
of punctuality and efficiency. |
| |
Improved methods
of planning, execution and maintenance in respect of the following
items of essential Public Service. |
| |
a) |
Drinking Water. |
| |
b) |
Public Health-Solid
Waste Management |
| |
c) |
Roads |
| |
d) |
Drains and
Drainage |
| |
e) |
Street Lighting |
| STIPULATING
TIME LIMITS FOR PROMPT DISCHARGE OF DUTIES. |
| IN
PARTICULAR |
| |
i) |
Reply to letters
within 15 days |
| |
ii) |
For various
functions, the following time limits are prescribed for disposals
of the issues. |
| (A) |
HOUSE
SERVICE CONNECTION |
|
1.
|
Issue
of Application |
:
|
In the "Snegham
Civic Centre" immediately on demand. |
|
2.
|
Receipt of
filled up application with fees |
:
|
-do- |
|
3.
|
Acknowledgement
for receipt of Application |
:
|
Immediately
on submission |
|
4.
|
If defective
applications,reporting to the petitioner |
:
|
7 days |
|
5.
|
Intimation
to remit the estimated connection charges |
:
|
15 days |
|
6.
|
Sanction
order for House Service Connection and execution of work |
:
|
30 days (On
Receipt of application) |
| (B) |
SPECIAL
REQUESTS |
|
1.
|
Drinking Water Supply through Lorry |
:
|
within 24
hour on receipt of complaints of interruption of regular Water Supply. |
|
2.
|
Request
for water supply through Lorry for marriage and other functions
|
:
|
3
to 5 days before the date of function.
|
| (C) |
COMPLAINTS
/ GRIEVANCES |
|
1.
|
Fire Protection |
:
|
24 hours service |
|
2.
|
Repairs to
House Service Connection |
:
|
7 days |
|
3.
|
Leakage or
Repair in Main Pumping |
:
|
Within 2 days |
|
4.
|
Complaints
about pollution or unhygienic drinking water |
:
|
10
days |
|
5.
|
Repairs
to 2 Feet India Mark Tap and Tube Well Pumps |
:
|
7
days |
|
6.
|
Repairs to
Public Taps |
:
|
2 days |
|
7.
|
Replacement
of defective water supply meters |
:
|
15
days |
| |
|
|
|
|